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Covid 19 Announcement

Firstly, I would like to take this opportunity to thank you for your support and understanding over the last few weeks whilst we have been monitoring the government guidelines on a day to day basis. Together we have been fast affected by the corona virus, and I’m sure I speak for everyone in the hospitality industry and beyond, when we say it’s been an extremely tough and uncertain time for us all.

On Friday 20th March the government announcement forced the closure of all pubs, bars, restaurants and the like, to close across the country. With the health and safety of our employees and customers being at the forefront of our decisions, this update led the management team at Tolchards to also announce the closure of Tolchards across all 4 depots. Last night’s statement from the PM announced the new lock down measures which just confirms that this decision is not now optional.

We very much understand the impact this announcement has on our customers, as well as our business, and we will continue to work closely to get through this very difficult period together. Rest assured we are entirely committed to our ongoing partnership with you. We are a family business and we really hope that you will support us by settling any outstanding debts within your agreed terms and conditions. If you have any payment queries then please contact, Karen Mardell; 

As outlined in the announcement on Friday, we saw further business support confirmed, which we hope, will allow our customers to have some reassurance over this unprecedented time. Below we have highlighted the financial support available via the government website. With this we also enclose a technical service guide for shutting down cellars, dispensing equipment and advise when you do look to re-open. 

We continue to wish you and your families all the best during this time and thank you for your continued support to our business. With you, we will navigate our way through this challenging time and look forward to coming back together in the not so distant future.

If you do have any Sales related questions, please direct your response to Jo Mardell; 

Best wishes, 

Jim Mardell  Managing Director



The Chancellor has set out a package of temporary, timely and targeted measures to support public services, people and businesses through this period of disruption caused by COVID-19:

·       a Coronavirus Job Retention Scheme

·       deferring VAT and Income Tax payments

·       a Statutory Sick Pay relief package for small and medium sized businesses (SMEs)

·       a 12-month business rates holiday for all retail, hospitality, leisure and nursery businesses in England

·       small business grant funding of £10,000 for all business in receipt of small business rate relief or rural rate relief

·       grant funding of £25,000 for retail, hospitality and leisure businesses with property with a rateable value between £15,000 and £51,000

·       the Coronavirus Business Interruption Loan Scheme offering loans of up to £5 million for SMEs through the British Business Bank

·       a new lending facility from the Bank of England to help support liquidity among larger firms, helping them bridge coronavirus disruption to their cash flows through loans

·       the HMRC Time To Pay Scheme



Maintaining your system during NO trading period If you are not using your dispense system or planning to close your outlet for more than 7 days please follow this procedure to close down the system and protect the dispense equipment. This process allows protection for up to 6 months.  


To ensure the draught systems are protected so that when outlets re-open they are able to serve great quality beer as soon as possible. 


Failing to properly close the system can cause irreversible damage to the system and render it unusable. This will result in costly, time consuming work to replace the equipment which could cause delays to your outlet re-opening. Turning off cellar cooling and beer coolers will also save energy and money whilst you are closed. 




  • Disconnect all the kegs. 
  • Clean all the lines in the outlet following your standard process. 
  • When the lines are cleaned and flushed empty the cleaning bottle and blow the lines clear of water. This can be done by opening the taps and waiting until all the water is dispensed and the lines are empty. 
  • You should leave the lines empty of water (water can cause damage and taints to the lines).
  • Spray the couplers with alcohol sanitiser spray and prevent them from dropping on the floor. 
  • Clean the tap nozzles and put them back on the taps. 
  • Switch off the beer coolers and turn off any gas bottles. 
  •  Cellar cooling can be turned off to save energy. 



If your system has been turned off and/or if you have been closed for 7 days or more please follow the process below prior to re-opening. This should be done 24 hours prior to reopening:


  • Turn on the cellar cooling on. 
  • Turn on the beer coolers and gas system. 
  • Clean the beer lines again in line with your standard process. 
  • When the lines are clean, flush with water. 
  • Connect the couplers to kegs that are in date. 
  • The beer cooler will be ready to dispense at the correct temperature within 2 hours. 
by Dean Lewis

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